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Frequently Asked Questions |
Q: What is the age policy and can you explain it?
A: The Alamo Drafthouse Cinema is an 18- and up establishment. Anyone under 18 must be accompanied by their parent or legal guardian. No children under 6 years of age are allowed except for Baby Day or “All Ages, with parent” designated shows. The Alamo Drafthouse caters to an adult clientele and strives to offer an entertaining and mature environment.
Q: What is “Baby Day”?
A: Baby Day is offered every Tuesday during the first show of each film. These show times allow parents to bring their infants, or any children under 6 years old. Baby Day shows are generally not children’s films, rather our regular movies, and are shown with the intention that customers with small children have an opportunity to experience the Alamo without having to arrange for child care.
Admission is free for those under 6 years old. During the movie the lights are left a little brighter and the sound a little lower.
Q: Can my 15 year old son attend a movie with his 23 year old sister?
A: No, all patrons under 18 must be accompanied by a parent or legal guardian, unless the movie is specified as “All Ages”.
Q: What is the difference between “All Ages” and “All Ages, with parent”?
A: “All Ages” are films which we allow all ages to attend, even if not accompanied by a parent or legal guardian.
“All Ages, with parent” are films which we allow all ages to attend, BUT must be accompanied by a parent or legal guardian.
Showings that make such exceptions will be duly noted with the appropriate language on the website.
Q: What do “no passes” mean?
A: If any film listed on the website lists “no passes” this means that this film can not be viewed for free using an “admit one” pass or coupon unless it specifies otherwise.
Q: Why are there pass restrictions?
A: Pass restrictions are set by the distributors of each film, not by the Alamo Drafthouse Cinema. This is usually the first two weeks of a film’s exhibition.
Q: Do you accept passes for special events?
A: We do not.
Q: Can I buy tickets over the phone?
A: No. Tickets can be purchased at the box office, which opens each day 45 minutes before the first show time, or on our website (www.drafthouse.com then choose your location).
Q: Do you take reservations?
A: Tickets can be purchased in advance on-line, which secures you a seat to your desired film; however – at this time – reservations are not taken (unless noted for a special event). Seating is first-come, first-served.
Q: Can we get refunds for ticket purchases?
A: The Alamo Drafthouse has a “no refund” policy.
Q: Can I save seats? Can I reserve a particular seat?
A: You can save a seat of any person that holds a ticket and must be prepared to show that ticket to a server or manager if they ask to see it. Saving seats for patrons waiting in line is not permissible.
All seats are first-come, first-served. We encourage our guests to not leave empty single seats between parties to allow all ticket holders to find seats together.
Q: How does it work?
A: Once inside the theater you choose your seat(s). Each row of seats has a table in front of it. Menus, order cards and pencils are placed on the table. A waiter will come by and greet you, taking any orders you are ready to place. Future orders can be made by writing your desired choices on the piece of paper, folding it, and placing in the bar attached to the table (please make sure the paper is standing straight up so the server can clearly see it). Throughout the film you can order like this. About 30 minutes prior to the film ending the server will come by and do “last call”, at which point they will find out if you would like any final items before closing your tab out. All tabs must be closed before the film ends.
Q: Do you have to order food or drinks if you watch at a movie at the Alamo Drafthouse Cinema?
A: Ordering is not required to be a patron?
Q: What kind of food to you have?
A: Each Alamo Drafthouse Cinema provides a full menu, which includes a variety of drinks (alcoholic and non-alcoholic), appetizers, salads, entrees, and desserts. You can view our menu by clicking on the “Menu” link on the top navigation bar of this site. In addition to regular menu items, each store proudly boasts a selection of rotating specials.
Q: If the theater is dark how I do I see the menu and write down orders?
A: Although the lights are down during the film’s play dim lights are on at all times. These lights do not interfere with the image quality of the movie and provide enough light to see while it is playing. Some theaters are also equipped with under table lighting to further allow easy menu viewing.
Q: Can we order during the movie?
A: Yes. You can order up until “last call,” which is typically 30 minutes prior to the film ending.
Q: If something is wrong with my order what do I do?
A: Servers will do “check backs” which is a verbal question posed asking if you received all of your ordered items. Any time throughout the service you can notify an employee that there is a problem with your food/drink by writing it down and placing the card on the table just as you would an order. They will rectify a situation from that point and ask any questions if needed. Our main objective is to provide unobtrusive service, delicious made to order food and a first rate film experience. As that is the case we will attempt to prevent as much verbal dialogue as possible when attending to orders, problematic or otherwise.
Q: What do I do if I have a “noisy neighbor”?
A: Alert an employee by putting an order card up or by “raising a flag” on your table. You can either write on the card that there is a problem and where the loud customer is or whisper it to them. The employee and/or the manager on duty will talk to the loud patron and tell them to please be quiet. Repeated disruptiveness will result in the customer being asked to leave.
Q: Do you accept checks?
A: No. Cash, major credit card/debit card, and/or traveler’s checks only.
Q: Should I tip my waiter?
A: If you enjoyed your service we encourage our customers to take care of their server. 18%-20% is customary, as is with any traditional restaurant.
Q: Can you smoke in the theater?
A: No, the Alamo Drafthouse Cinemas are non-smoking establishments.
Q: Do you offer handicapped seating?
A: Each auditorium of the Alamo Drafthouse Cinema has allocated seating that is wheelchair accessible.
A: The Alamo Drafthouse Cinema is an 18- and up establishment. Anyone under 18 must be accompanied by their parent or legal guardian. No children under 6 years of age are allowed except for Baby Day or “All Ages, with parent” designated shows. The Alamo Drafthouse caters to an adult clientele and strives to offer an entertaining and mature environment.
Q: What is “Baby Day”?
A: Baby Day is offered every Tuesday during the first show of each film. These show times allow parents to bring their infants, or any children under 6 years old. Baby Day shows are generally not children’s films, rather our regular movies, and are shown with the intention that customers with small children have an opportunity to experience the Alamo without having to arrange for child care.
Admission is free for those under 6 years old. During the movie the lights are left a little brighter and the sound a little lower.
Q: Can my 15 year old son attend a movie with his 23 year old sister?
A: No, all patrons under 18 must be accompanied by a parent or legal guardian, unless the movie is specified as “All Ages”.
Q: What is the difference between “All Ages” and “All Ages, with parent”?
A: “All Ages” are films which we allow all ages to attend, even if not accompanied by a parent or legal guardian.
“All Ages, with parent” are films which we allow all ages to attend, BUT must be accompanied by a parent or legal guardian.
Showings that make such exceptions will be duly noted with the appropriate language on the website.
Q: What do “no passes” mean?
A: If any film listed on the website lists “no passes” this means that this film can not be viewed for free using an “admit one” pass or coupon unless it specifies otherwise.
Q: Why are there pass restrictions?
A: Pass restrictions are set by the distributors of each film, not by the Alamo Drafthouse Cinema. This is usually the first two weeks of a film’s exhibition.
Q: Do you accept passes for special events?
A: We do not.
Q: Can I buy tickets over the phone?
A: No. Tickets can be purchased at the box office, which opens each day 45 minutes before the first show time, or on our website (www.drafthouse.com then choose your location).
Q: Do you take reservations?
A: Tickets can be purchased in advance on-line, which secures you a seat to your desired film; however – at this time – reservations are not taken (unless noted for a special event). Seating is first-come, first-served.
Q: Can we get refunds for ticket purchases?
A: The Alamo Drafthouse has a “no refund” policy.
Q: Can I save seats? Can I reserve a particular seat?
A: You can save a seat of any person that holds a ticket and must be prepared to show that ticket to a server or manager if they ask to see it. Saving seats for patrons waiting in line is not permissible.
All seats are first-come, first-served. We encourage our guests to not leave empty single seats between parties to allow all ticket holders to find seats together.
Q: How does it work?
A: Once inside the theater you choose your seat(s). Each row of seats has a table in front of it. Menus, order cards and pencils are placed on the table. A waiter will come by and greet you, taking any orders you are ready to place. Future orders can be made by writing your desired choices on the piece of paper, folding it, and placing in the bar attached to the table (please make sure the paper is standing straight up so the server can clearly see it). Throughout the film you can order like this. About 30 minutes prior to the film ending the server will come by and do “last call”, at which point they will find out if you would like any final items before closing your tab out. All tabs must be closed before the film ends.
Q: Do you have to order food or drinks if you watch at a movie at the Alamo Drafthouse Cinema?
A: Ordering is not required to be a patron?
Q: What kind of food to you have?
A: Each Alamo Drafthouse Cinema provides a full menu, which includes a variety of drinks (alcoholic and non-alcoholic), appetizers, salads, entrees, and desserts. You can view our menu by clicking on the “Menu” link on the top navigation bar of this site. In addition to regular menu items, each store proudly boasts a selection of rotating specials.
Q: If the theater is dark how I do I see the menu and write down orders?
A: Although the lights are down during the film’s play dim lights are on at all times. These lights do not interfere with the image quality of the movie and provide enough light to see while it is playing. Some theaters are also equipped with under table lighting to further allow easy menu viewing.
Q: Can we order during the movie?
A: Yes. You can order up until “last call,” which is typically 30 minutes prior to the film ending.
Q: If something is wrong with my order what do I do?
A: Servers will do “check backs” which is a verbal question posed asking if you received all of your ordered items. Any time throughout the service you can notify an employee that there is a problem with your food/drink by writing it down and placing the card on the table just as you would an order. They will rectify a situation from that point and ask any questions if needed. Our main objective is to provide unobtrusive service, delicious made to order food and a first rate film experience. As that is the case we will attempt to prevent as much verbal dialogue as possible when attending to orders, problematic or otherwise.
Q: What do I do if I have a “noisy neighbor”?
A: Alert an employee by putting an order card up or by “raising a flag” on your table. You can either write on the card that there is a problem and where the loud customer is or whisper it to them. The employee and/or the manager on duty will talk to the loud patron and tell them to please be quiet. Repeated disruptiveness will result in the customer being asked to leave.
Q: Do you accept checks?
A: No. Cash, major credit card/debit card, and/or traveler’s checks only.
Q: Should I tip my waiter?
A: If you enjoyed your service we encourage our customers to take care of their server. 18%-20% is customary, as is with any traditional restaurant.
Q: Can you smoke in the theater?
A: No, the Alamo Drafthouse Cinemas are non-smoking establishments.
Q: Do you offer handicapped seating?
A: Each auditorium of the Alamo Drafthouse Cinema has allocated seating that is wheelchair accessible.
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